Refund Policy

To be eligible for a refund, you must meet all of the following conditions:

(a) Submit your refund request in writing to support@enzotrades.net within 30 days of your initial purchase date. Requests sent after day 30 are not eligible.

(b) Have attended at least four (4) live trading sessions during your first 30 days. Live call attendance is not automatically tracked, so you must submit valid proof of attendance for at least four (4) calls with your refund request (for example: dated screenshots showing you present in the live session).

(c) Have sent at least ten (10) messages inside the EnzoTrades Discord community during your first 30 days, at least five (5) of which are questions pertaining to trading.

(d) Not have violated our Terms of Service, community rules, or been removed from the Discord for cause.

If you have not met all of the above conditions, including submitting valid proof of attendance, your refund request will be declined.

Email support@enzotrades.net with:

• Your full name
• The email address you used to purchase
• The approximate date of purchase
• A brief note about why you're requesting the refund (optional but appreciated)
• Valid proof of attendance for at least four (4) live calls. Live call attendance is not automatically tracked, so you must submit valid proof of attendance for at least four (4) calls with your refund request (for example: dated screenshots showing you present in the live session).

Requests must be sent to the email address above. Refund requests sent via Discord DM, live session chat, or any other channel will not be processed.

We respond to refund requests within 3 business days.

The 30-day money back guarantee applies only to the first month of your Discord subscription ($97). Subsequent recurring charges are not eligible for refund; you may cancel your subscription at any time from your account settings to prevent future charges.

If you purchased add-ons at checkout:

• The Custom Indicator ($27/month) is refundable within the same 30-day window under the same conditions as the Discord subscription. Refund revokes your indicator license key.
• The Trading Course ($247 one-time) is a non-refundable purchase. You are instantly given full access to the entire course at the time of purchase, so all course sales are final.

One-on-one mentorship refunds are governed by the separate agreement signed at the time of mentorship purchase.

• Refunds are processed to the original payment method within 5 to 10 business days
• Discord access is revoked immediately upon refund approval
• Indicator license keys are deactivated immediately
• The Trading Course is non-refundable under all circumstances (see Section 03)
• You are not eligible to repurchase and refund the same product a second time

We do not issue refunds in the following situations:

• Refund request submitted after day 30
• Failure to meet the engagement requirements in Section 01
• Recurring monthly charges after the first month
• The Trading Course purchase (all course sales are final)
• Accounts terminated for violation of our Terms of Service or community rules
• Prior refund already issued for the same account or payment method
• Refund requested via a channel other than support@enzotrades.net

If you initiate a chargeback with your bank or card issuer without first contacting us at support@enzotrades.net, you forfeit any future access to EnzoTrades products and services. We will contest all chargebacks with documentation of your account activity, agreement to these terms, and product delivery, including:

• Timestamped agreement to these Terms at checkout
• Discord invitation delivery confirmation
• Discord account activity and login records
• Indicator and course access logs
• All support correspondence
• This Refund Policy and our Terms of Service

All refund requests and questions about this Refund Policy should be sent to support@enzotrades.net. We respond within 3 business days.