Privacy Policy

We collect the following categories of information:

Information you provide directly

• Name, email address, phone number (at checkout)
• Billing address and payment information (processed by Whop; we do not store your full card number)
• Discord username (when you join the community)
• Content you post in the community, including messages, screenshots, and questions
• Support inquiries and correspondence

Information collected automatically

• IP address and general location
• Browser type, operating system, and device information
• Pages visited, time on page, referral source
• Discord activity: message activity (in aggregated form for community management)

Information from third parties

• Payment confirmation and status from Whop
• Analytics data from Google Analytics or similar tools
• Marketing performance data from advertising platforms if we run paid campaigns

We use your information to:

• Provide, maintain, and improve our services
• Process payments and manage subscriptions
• Deliver product access (Discord invite, indicator license, course access, etc.)
• Respond to support inquiries
• Send you transactional emails (receipts, product delivery, cancellation confirmations, refund status)
• Send you marketing emails (only if you opted in; you may unsubscribe at any time)
• Monitor community activity to enforce our Terms and community rules
• Verify refund eligibility under our Refund Policy
• Defend our legal rights, including in the context of chargebacks or disputes
• Analyze usage to improve our products and marketing

We do not sell your personal information. We share information only in the following circumstances:

• With service providers who help us operate the business (payment processing, hosting, email delivery, analytics, customer support)
• With Discord, to grant and manage your community access
• With Whop, to process payments and disputes
• When required by law, subpoena, or valid legal process
• To protect our rights, property, or safety, or that of our users
• In connection with a merger, acquisition, or sale of assets, with advance notice to you

Our services rely on the following third parties, each with its own privacy policy:

• Whop (payment processing): https://whop.com/privacy
• Discord (community platform): https://discord.com/privacy
• ConvertKit (email): https://kit.com/privacy

We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies.

We use cookies and similar tracking technologies to operate our website, analyze usage, remember your preferences, and, if applicable, serve relevant advertising. You can control cookies through your browser settings; disabling cookies may affect the functionality of our website.

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account information: retained while your account is active and for up to 7 years after account closure for tax and legal compliance
• Payment records: retained for at least 7 years for tax purposes
• Discord message activity logs: retained for the duration of your subscription and for up to 90 days after cancellation
• Support correspondence: retained for up to 3 years

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no security measure is perfect, and we cannot guarantee absolute security of any information you transmit to us or store on our services.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information
• Object to or restrict certain uses of your information
• Data portability
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at support@enzotrades.net. We will respond within the timeframes required by applicable law.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell your personal information)
• The right not to be discriminated against for exercising your rights

To exercise these rights, contact us at support@enzotrades.net.

If you are located in the European Union or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including access, rectification, erasure, restriction of processing, data portability, and objection. To exercise these rights, contact us at support@enzotrades.net. You also have the right to lodge a complaint with your local data protection authority.

Our lawful bases for processing your data include:

• Performance of a contract (delivering our services to you)
• Legitimate interests (improving our services, preventing fraud, defending legal claims)
• Consent (marketing communications)
• Legal obligations (tax and accounting)

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. If the changes are material, we will notify you by email or by prominent notice on our website.

Questions about this Privacy Policy or requests to exercise your rights can be sent to support@enzotrades.net.

Mailing address:
EnzoTrades LLC
86 SW 8th Street 2209 Miami FL, 33130